Shipping policy

Shipping Policy (Inside Canada)

Thank you for choosing Shelsea Forward Pottery. We aim to provide efficient shipping services within Canada. Please review our shipping policy:

1. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.

2. Shipping Method: We offer standard shipping via Canada Post or other reliable carriers. Expedited shipping options may be available for an additional fee.

3. Shipping Times: Delivery times vary depending on your location within Canada. Generally, orders arrive within 3-7 business days after shipment. Remote areas may experience longer delivery times.

4. Shipping Fees: Shipping fees are calculated based on the weight and dimensions of your order and your location. Shipping costs will be displayed at checkout before payment.

5. Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

6. Shipping Restrictions: We currently only ship within Canada. We do not ship to P.O. boxes or APO/FPO addresses.

7. Delivery Issues: If you encounter any issues with the delivery of your order, please contact us immediately. We will work to resolve the issue promptly.

8. Shipping Updates: We will notify you of any delays or changes to your order's shipping status via email.

9. Shipping Insurance: Shipping insurance is available upon request for an additional fee to protect against loss or damage during transit.

10. Returns Due to Shipping Damage: If your order arrives damaged during shipping, please contact us within 48 hours of receiving the shipment. We will arrange for a replacement or refund as necessary.

By placing an order with us, you agree to adhere to our shipping policy. If you have any questions or concerns, please reach out to us.